About Migori County GRM
The Migori County Grievance Redress Mechanism (GRM) is a free, online platform that allows residents of Migori County to raise complaints and concerns about public service delivery anytime, day or night, 7 days a week.
GRM is a single, unified portal connected to all Ministries and Departments of the Migori County Government, ensuring your
grievance reaches the right office every time.
Key Features
- Always Available: Access GRM 24 hours a day, 7 days a week — from your computer, tablet, or mobile phone.
- One Portal, All Departments: Your grievance is automatically directed to the relevant County department. No need to visit multiple offices.
- Unique Tracking Number: Every complaint submitted receives a unique registration number. Use it anytime to check the current status of your grievance online.
- Feedback: If your grievance has been closed but you feel the resolution was unsatisfactory, GRM allows you to submit feedback so your concerns remain on record.
- Role-Based Access: Every County department has secure, dedicated access to the system — ensuring your complaint is handled by the right officials with full accountability.
Important Notice
Filing a grievance on GRM is completely FREE of charge.
The County Government of Migori does not collect any fee from the public for submitting or processing grievances. If anyone asks you to pay, please report it immediately.